Harlene Hernando

Harlene Hernando has over 15 years of international experience in operations leadership management, and quality assurance. Having worked across Southeast Asia and the Middle East, she has successfully led large-scale service operations, integrating quality control frameworks and process improvements that drive customer satisfaction, loyalty, and business growth. Her expertise extends beyond customer service, encompassing sales integration, operational optimisation, and team development across global markets. She studied International Business and Entrepreneurial Management and earned a Bachelor of Science in Business Administration (Operations Management), equipping her with a strong foundation in both strategic management and operational excellence.